At Palace’s Looks, each piece is carefully selected as part of our limited collection drops. Due to the exclusive nature of our releases, we currently offer store credit only for eligible returns.
RETURN ELIGIBILITY
Items must:
- Be returned within 7 days of delivery
- Be unworn, unwashed, and unaltered
- Have all original tags attached
- Be free of makeup, perfume, deodorant, or stains
Items that do not meet these requirements will be returned back to the customer.
FINAL SALE ITEMS
The following items are final sale and cannot be returned or exchanged:
- Swimwear
- Accessories
- Sunglasses
- Bodysuits
- Sale items
- Items marked FINAL SALE
DAMAGED OR INCORRECT ITEMS
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at:
support@palaceslooks.com
Please include:
- Your order number
- Photos of the item
- Packaging photos if applicable
SHIPPING
Customers are responsible for return shipping costs unless the item received was incorrect or damaged.
Original shipping costs are non-refundable.
PROCESSING TIMES
Please allow 3–5 business days for returns to be processed once delivered to us.
Store credit will be issued via email in the form of a digital gift card.
